This month I was notified that we had a very dangerous fugitive on our streets, and that me and my fellow officers were to drop everything else and get this suspect in custody immediately. This suspect was able to escape custody earlier in the week after being caught robbing an armored vehicle. He shot at an officer, and was considered armed and dangerous.
When we get these types of calls, we drop everything and we go to any length to find the information that will eventually lead to the arrest of the suspect. This was especially difficult because he was not in any position to have friends, and his family was in another country. If we were going to get some information on the suspect, we were going to have to be very creative in our efforts.
My idea was to go to the local prison and see if any inmates were interested in cutting deals to help us find the fugitive. While they were all unwilling face to face, we discovered they were quick to get on the telephone and give up information with family and friends. Securus Technologies installed that monitoring system we use in the jail to listen to the inmates, and today it was going to pay huge dividends concerning getting our suspect behind bars.
What we discovered after learning how to use the LBS software was that this suspect was not well liked by anyone. He broke a cardinal rule among thieves, giving up information, and these inmates wanted their revenge. We discovered they wanted him back in jail more than we wanted him off the streets, and their conversations about him staying with a crew at a safe house was the only lead we needed to help reunite our suspect with his many friends.
Securus is a leading provider in inmate communications, with over two-thousand six-hundred correction facilities served and employing nearly a thousand workers. They help prevent inmates from harming each other by monitoring their communications and solve the problems before they become violent. They are also able to track if staff members are corrupt and stop them before any violent crimes happen. Their constant monitoring has also caught people selling prescription drugs to inmates, suspicious transactions in between inmates and the outside world, and talk of past crimes being committed. Together, with the help of the correctional facilities the technologies used by Securus help make these facilities safer.
The investigation tools that Securus provide are instrumental in solving a wide range of cases that involve inmate exchanging information over the phone. With the help of Securus LBS software they and the sheriff’s department have recovered millions of dollars in lost or stolen assets. Without this software the job would not be so easy. With a feature known as covert alert Securus has helped bring in suspects from across the United States for various crimes. Securus systems also help keep dangerous illegal contraband outside of the prison, making it a safer place for inmates.
According to an article posted by PR Newswire, over 650 executives from around the globe gathered at Caesar’s Palace Las Vegas Nevada on February 24th,2017 for the 11th annual Stevie Awards which also organizes other prestigious awards such as the International Business Award and the American Business Award.
Upon reading the article I discovered that Securus Technologies, a leading provider of civil and criminal justice technology solutions was awarded the Gold Stevie award for Best Customer Training Department; the article adds further illustration to the prestige of the award with a quote from Michael Gallegher President, and founder of the Stevie awards “The Stevie Awards for Sales & Customer Service continues to be among the most competitive and fastest-growing of our awards programs.” Securus Technologies was also given praise in the article from judges that participated in the naming of the winners that would take home gold; the compliments ranged from the importance of the role Securus plays in society to the improvements the company accomplished in customer survey results. If we consider that there were over 2,300 nominations from different organizations and industries globally, I find being a finalist to be impressive, to say the least.
In closing, I would like to highlight the use of the word “empathy” in a quote by Danny de Hoyos, Senior Vice President of Operation at Securus Technologies, to briefly paraphrase him, he emphasized the importance of recognizing the customers needs and situations, and empathy being an integral tool in connecting with customers; I found that strategy unique, seeing as how empathy historically has a mercurial value in the world of business, perhaps other companies would do well to follow the shimmering gold course plotted by Securus Technologies.