Posts in Category: Complaints

Bruce Levenson, Controlling Partner at Hawks and the lawsuit against an Insurance Company Over Breach of Contract.


Bruce Levenson is the co-founder of United Communications Group (UCG), which ranks as the largest business information companies in the world, to be privately owned. The company works by providing customized information to each of its over two million clients, based in different business sectors, mostly Finance Services, Technology, Telecommunication, Healthcare and Energy sectors. Bruce is the current serving Managing Partner for the Atlanta Hawks, on which he served as the Governor of its Board since 2004. Read:

According to Time Magazine, Bruce Levenson has also served on the board of Directors at TechTarget (NASDAQ): TTGT), a publicly held company as a founding shareholder. He has recently also partnered to found a private company DOT, that led to the invention of cooking technology. Before founding the United Communications Group in the year 1997, Bruce worked as a journalist for Washington Star, and later for Energy Publication. He is also active in philanthropic initiatives, and passionate about Non- profit charitable programs founding Centre for Philanthropy, and Non-Profit Leadership based at the University of Maryland. Bruce has also served on the board at Hoops Dreams Foundation.

In a recent lawsuit filed against New Hampshire Insurance Company by the former NBA Franchise ownership group, The Atlanta Hawks Basketball and Entertainment LLC also includes Bruce Levenson as a controlling partner over allegations on Breach of Contract. AHBE was not happy with the wrong termination of the contract, stating in a document presentment in Court. AHBE also states that it sent a notice to the Insurance Company dated 2nd April 2015, informing them that the claims believed to have been covered had been asserted by Mr. Ferry. The Complaint states that despite AIG acknowledging the policy to be triggered by Mr. Ferry, they have defied to pay for the losses without giving any justification.


Securus Is Doing Their Part to Bring Down GTL

I have been looking into Securus Technologies for some time, and I believe they have always acted with a high level of integrity. This makes sense to me since they are a leading provider of civil and criminal justice technology to everything from public safety, investigations, and correctional facilities. If there ever was a company more closely related to the law, it is Securus Technologies.
Well according to PR Newswire, Securus plans to release some important findings that highlights integrity issues, which was done by Global Tel Link or GTL. This will be in conjunction with a Louisiana Public Service Commission Investigation of GTL wrongdoing that was released back in January 21, 1998.

Get the latest news on Linkedin about Securus.

The investigation has been going on for years, but it is one that I have been keeping up with, so it is great to see that a company that I have been paying attention to is doing their part. It seems, according to a press release, this release of information will just be the first of many documents that prove GTL’s wrongdoings. The wrongdoings include overcharging customers, deliberately adding seconds to a call that were not used, and double billing. These practices are unlawful and disgraceful, which really put a bad name in the inmate communication industry. In fact, the Securus America‘s Chief Executive Officer (Richard A. Smith) said that he felt offended to find out all this information that continues to incriminate GTL more and more.

You could really tell that Securus Technologies, and the whole team, are really compassionate about the way that both inmates and their families are treated. I do hope that they can do everything possible to ensure that these kinds of practices are not done again. I am sure families and inmates are going to be more than happy to learn that Securus has their back.

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Complaints and How White Shark Media Deals with Them

White Shark Media is a company that performs a variety of tasks for those clients who seek out its services. Logo and website design work is available as are SEO evaluations. The main duty of White Shark Media is to provide AdWords management.

A full-service management program is instituted to maximize the success potential of a client. AdWords campaigns are a bit more complicated than some realize. Expertise and experience play a huge role in making sure the sales and conversions occur and do so within an acceptable budget framework.

White Shark Media is far from perfect and the company did make some mistakes in the past. One complaint levied about the company was clients lost touch with the status of their AdWords campaign. White Shark Media’s management knows keeping clients constantly in communication with sales reps is absolutely critical for pleasing customers.

Monthly meetings and an improved telephone system were instituted to make sure customers never lose touch with representative and, in turn, never lose touch with the status of their campaign. This does show that White Shark Media is sincerely interested in pleasing customers. The free AdWords campaign helps with establishing the free evaluation from the beginning.

The company has also done a little bit of personnel restructuring to meet the demands of clients. Previously, search engine marketing specialists worked in a more solitary manner. To improve the ability of the SEM specialists to do good for clients, SEM specialists now work in teams. They also answer to a direct supervisor, which further enhances the ability to streamline operations and remain accountable to clients.

Even picking up the phone and calling the office has been improved. Clients no longer are limited to calling the main office number. Learn more: and

SEM specialists have their own extensions and customers are free to call those extensions to get updates on their account. (Scheduled monthly online meetings help with this cause as well) Customers may even stay in touch with the original sales reps if they so wish.

The company published an extensive blog article on the issue of addressing customer complaints. The blog does reveal how committed this company is to its clients.