In the past few weeks, Steve Ritchie has been traveling in the country to meet the Papa John’s franchisees and team members. At Papa John, they have often trusted that People Are Priority Always (P.A.P.A) and the new CEO wanted to get the first-hand information on what they needed, how they feel, and how Papa John can improve its services.
As part of the nationwide listening tour, Steve Ritchie, the new President, could be seen talking to a team member at a Detroit store. Some of the parts he visited include Atlanta, Chicago, Detroit, Los Angeles, and Dallas where he got a chance to speak with the people who operate and work in Papa John’s restaurants. The new CEO acknowledges that without the people outside there, Papa John cannot exist since they are the center for the organization’s business.
Part of what Steve Ritchie listened from franchisees is their preference to make the teams an extension of their families. He also got a chance to hear from people working in Papa John’s stores talking tough to their customers and which was attributed to the lack of trust with the firm. However, the managers elaborated of how they supported local schools and charities in their communities since they are part of the community and more so they care.
According to Steve Ritchie, the conversations were tough although he believes they have a shared optimism for a new beginning. More essentially, the Papa John’s CEO confirmed that the teams are more than dedicated to moving the Franchise Company forward notwithstanding that Papa John will always remain bigger than one person. The firm is composed of store managers, pizza makers, and drivers just to mention a few and the people in the restaurants are representatives of the communities in which they serve.
As the company strives to become a completely rooted brand according to its purpose, the commitment and passion of team members to the quality of products and company will only grow. Advancing and doing better implies that the leaders should continue listening and understanding the feedback even when it’s difficult to hear in addition to taking the necessary steps to create a better company.
Article from: https://en.wikipedia.org/wiki/Papa_John%27s_Pizza
Over three decades ago, Timothy “Tim” Armour joined the Capital Group as a participant in its Associates Program and was retained by the company’s equity investment division as an analyst. He worked his way up the company’s ranks to earn a seat at the executive table as the Chairman and CEO after the death of mentor and former chairman Jim Rothenberg.
Timothy Armour was elected the group’s chairman in July 2015 after Rothenberg passed away from a heart attack during his vacation. In the run-up to his election, the Capital Group considered several candidates including Rob Lovelace, the grandson of its founder. Rob has specialized in emerging markets investments. The board considered him for the top job because of his accomplishments and not his lineage.
Active Management Approach
Before his ascension to Chairman, Timothy Armour had for a long time advocated for active fund management at Capital Group. He supported the in-house research program that was started to prove the potential benefits of active fund managers. In 2015, Capital Group sharpened its sales operations team, which resulted in the increased acquisition of new capital through its mutual funds.
Tim is dedicated to setting, communicating, reviewing, and implementing Capital Group’s overall business strategies and operations. He has big shoes to fill and even though Rothenberg groomed him in advance after choosing him as his deputy, he still has to prove his mettle by bringing in more capital for the fund that already manages assets worth an impressive $1.4 trillion.
Tim believes in doing in-depth research and analysis on companies to uncover insights that inform his views on investment prospects. This allows him to make informed decisions as opposed to relying on index tracker funds. Only fund managers willing to persevere through tons of research can realize excellent results.
Timothy Armour is a successful equity portfolio manager and the present chairman of Capital Group. He also serves as the chairman of two other entities affiliated with the group namely Capital Group Companies Management Committee and Capital Research and Management Company. Tim has been an employee of the group for more than three decades having risen to the top seat thanks to his hard work, due diligence, and exemplary leadership qualities.
Timothy Armour attended and graduated with an economics degree from the Middlebury College. He later started working at Capital Group as a junior equity investment analyst covering both Global telecommunications and American service companies.
Related: Learn More About Timothy Armour.