Steve Ritchie, CEO of Papa Johns Getting Feedback from Team Members
In the past few weeks, Steve Ritchie has been traveling in the country to meet the Papa John’s franchisees and team members. At Papa John, they have often trusted that People Are Priority Always (P.A.P.A) and the new CEO wanted to get the first-hand information on what they needed, how they feel, and how Papa John can improve its services.
As part of the nationwide listening tour, Steve Ritchie, the new President, could be seen talking to a team member at a Detroit store. Some of the parts he visited include Atlanta, Chicago, Detroit, Los Angeles, and Dallas where he got a chance to speak with the people who operate and work in Papa John’s restaurants. The new CEO acknowledges that without the people outside there, Papa John cannot exist since they are the center for the organization’s business.
Part of what Steve Ritchie listened from franchisees is their preference to make the teams an extension of their families. He also got a chance to hear from people working in Papa John’s stores talking tough to their customers and which was attributed to the lack of trust with the firm. However, the managers elaborated of how they supported local schools and charities in their communities since they are part of the community and more so they care.
According to Steve Ritchie, the conversations were tough although he believes they have a shared optimism for a new beginning. More essentially, the Papa John’s CEO confirmed that the teams are more than dedicated to moving the Franchise Company forward notwithstanding that Papa John will always remain bigger than one person. The firm is composed of store managers, pizza makers, and drivers just to mention a few and the people in the restaurants are representatives of the communities in which they serve.
As the company strives to become a completely rooted brand according to its purpose, the commitment and passion of team members to the quality of products and company will only grow. Advancing and doing better implies that the leaders should continue listening and understanding the feedback even when it’s difficult to hear in addition to taking the necessary steps to create a better company.
Article from: https://en.wikipedia.org/wiki/Papa_John%27s_Pizza