Securing the Gold Standard
According to an article posted by PR Newswire, over 650 executives from around the globe gathered at Caesar’s Palace Las Vegas Nevada on February 24th,2017 for the 11th annual Stevie Awards which also organizes other prestigious awards such as the International Business Award and the American Business Award.
Upon reading the article I discovered that Securus Technologies, a leading provider of civil and criminal justice technology solutions was awarded the Gold Stevie award for Best Customer Training Department; the article adds further illustration to the prestige of the award with a quote from Michael Gallegher President, and founder of the Stevie awards “The Stevie Awards for Sales & Customer Service continues to be among the most competitive and fastest-growing of our awards programs.” Securus Technologies was also given praise in the article from judges that participated in the naming of the winners that would take home gold; the compliments ranged from the importance of the role Securus plays in society to the improvements the company accomplished in customer survey results. If we consider that there were over 2,300 nominations from different organizations and industries globally, I find being a finalist to be impressive, to say the least.
In closing, I would like to highlight the use of the word “empathy” in a quote by Danny de Hoyos, Senior Vice President of Operation at Securus Technologies, to briefly paraphrase him, he emphasized the importance of recognizing the customers needs and situations, and empathy being an integral tool in connecting with customers; I found that strategy unique, seeing as how empathy historically has a mercurial value in the world of business, perhaps other companies would do well to follow the shimmering gold course plotted by Securus Technologies.